Store Policies

Your Responsibilities

At Paws & Claws Pet Store, we are committed to ensuring a smooth shopping experience. By using our services, you agree to adhere to our store policies. These include return and exchange protocols, warranty information on pet products, and guidelines for handling online orders. Please read all terms carefully, as they are designed to protect both our customers and our business.

Return and Exchange Policy

We understand that sometimes purchases may not meet expectations. If you are unsatisfied with your purchase, you may return it within 30 days for a refund or exchange, provided items are in original packaging and condition. To initiate a return, please keep your receipt and contact our customer service for assistance. Exceptions apply for perishable goods, including fresh pet foods and treats, which are non-returnable for health and safety reasons. We appreciate your understanding and encourage you to reach out for further queries.

Customer Care Commitment

At Paws & Claws, our commitment extends beyond product sales; we aim to provide an enjoyable shopping experience. If you have any concerns regarding your purchase, our team is ready to assist you in resolving issues promptly. Your satisfaction is our ultimate goal, and we strive to foster a community of caring pet owners through exceptional service and support.